Returns & Exchanges

At Hayat, we want you to feel confident and happy with your purchase. Please review our returns and exchanges policy below to understand eligibility requirements, special product conditions, refunds, and non-returnable items.

Return Eligibility

Customers have 30 days from the date they receive their order to request a return on eligible items.

To qualify for a return:

• Items must be unused, unworn, undamaged, and in the same condition in which they were received.
• Items must include their original packaging.
• Jewelry must have all original tags and security seals attached.
• Items must not have been altered, resized, damaged, or modified after delivery.

Hayat reserves the right to refuse a return if an item has been worn, damaged, altered, resized, or is not returned in its original condition.

Gold & Fine Jewelry Returns

Returns for real gold and other high-value jewelry are subject to additional inspection and verification requirements.

• Eligible items must be returned within 30 days of delivery.
• Jewelry must be unworn, undamaged, unaltered, and returned with all original packaging, tags, and security seals.
• All gold and fine jewelry must be received and inspected before any refund is approved.
• Refunds for high-value jewelry will not be issued before the item has been received and confirmed to be the same item originally sent and in its original condition.
• Engraved, resized, customized, or personalized jewelry is FINAL SALE.

If an item is returned damaged, worn, altered, missing pieces, swapped, or not in the original condition in which it was sent, Hayat reserves the right to refuse the return or refund, subject to applicable law.

Customized & Personalized Jewelry

Customized, personalized, engraved, or jewelry resized specifically for the customer is FINAL SALE and cannot be returned or exchanged due to a change of mind.

Earrings & Pierced Jewelry

For hygiene reasons, earrings and other pierced jewelry are FINAL SALE once the hygiene seal or original protective packaging has been opened.

An exception may apply if the item arrived damaged, defective, or if Hayat sent the wrong product.

Cosmetics & Beauty Products

Cosmetics and beauty products are eligible for return only when they are:

• Unopened and unused.
• In their original condition.
• Returned with their original packaging.

Once a cosmetic or beauty product has been opened or used, it is FINAL SALE for hygiene reasons, unless it arrived damaged, defective, or Hayat sent the wrong item.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product due to an error on our part, Hayat will work to resolve the issue.

Please contact us as soon as possible and provide:

• Your order number.
• Clear pictures or a video showing the issue.
• Any relevant details about the damage, defect, or incorrect product.

Once we review and confirm the issue, Hayat may offer a replacement, exchange, or refund depending on the circumstances.

If the mistake was made by Hayat and the item needs to be returned, we will cover the reasonable return shipping costs.

Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

If your return is approved:

• The refund will be issued to the original payment method, wherever possible.
• Refunds are normally processed by Hayat within approximately 5–10 business days after the return has been inspected and approved.
• Your bank or payment provider may require additional time to make the funds available.
• Cash refunds are not provided for purchases originally made by card or another payment method. Refunds will be issued through the original payment method wherever possible.

Final Sale Items

Products clearly marked FINAL SALE at the time of purchase cannot be returned or exchanged due to a change of mind.

Sale & Discounted Items

Sale and discounted items are not automatically considered final sale. They can be returned if they meet our return requirements, unless they are specifically marked FINAL SALE at the time of purchase.

Non-Returnable Items

The following items are non-returnable:

• Personalized or customized jewelry.
• Engraved jewelry.
• Jewelry that has been resized or altered.
• Opened or used cosmetics and beauty products.
• Opened pierced earrings for hygiene reasons.
• Gift cards.
• Items clearly marked FINAL SALE.
• Items that have been worn, damaged, or altered after being received by the customer.

Need Help With a Return?

If you have questions about your return or believe your order arrived damaged, defective, or incorrect, please contact our customer support team before sending your item back. Our team will guide you through the next steps.