Frequently Asked Questions
Orders
Simply browse our collections, select your desired piece, choose any available options, and add it to your bag. Proceed to checkout to complete your order.
Yes. You can complete your purchase using our guest checkout option.
If you need to change or cancel your order, please contact us as soon as possible at [email].
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
Shipping
Orders are generally processed within [1–3 business days]. Delivery times depend on your selected shipping method and destination.
Please visit our Shipping & Delivery page for full details.
Yes. Tracking information will be provided once your order has been dispatched, where tracking is available.
Yes. Complimentary shipping is available on orders over $100, subject to our current shipping policy.
Jewelry
Each product page provides the available material information for that specific piece.
Depending on the collection, materials may include fine jewelry materials such as 10K, 14K or 18K gold and sterling silver, as well as fashion jewelry materials such as stainless steel and gold plating.
We do not describe a piece as gold, diamond, or another precious material unless that information has been verified.
Gold-plated jewelry is not the same as solid gold jewelry.
Gold-plated pieces consist of a base material with a layer of gold plating. Please refer to the individual product page for the exact material and plating information.
Care and durability vary by material and finish. We only make waterproof, tarnish-resistant, or similar claims when they are specifically verified for that product.
Please check the product description and care information before wearing your piece.
Where this information is available and relevant, we provide weight, dimensions, size, and other specifications on the product page.
Returns
Please refer to our Returns & Exchanges Policy for eligibility, timeframes and the complete return process.
Contact us at [email] with your order number and reason for the return. Our team will guide you through the next steps.
Packaging & Gifting
Orders are prepared and packaged according to our current packaging offering. Any included packaging will be specified where relevant.
Yes, where available. If you are purchasing a piece as a gift, please contact us if you have any special requests.